Conduct market research on the Internet read those comments that leave customers refer to your competitors. Consider them in their work and try not to repeat those mistakes. Think about what you can offer customers such that they will not find at other companies.
Keep a customer base, which make all the details of each. Work with each of them to the customers the impression that you are constantly aware of them and are willing to make concessions just for them. Congratulations on birthdays and discounts offered on that date or other holidays - a very effective way to attract customers.
Responsible for the quality of their goods, products or services provided. Isolated cases of marriage can negate the long-term efforts to attract customers to your company. If you find any, make every effort to replace the defective goods as soon as possible and do not take extra bonuses to brighten up a bad impression on the client.
Make sure that the staff of your company clearly understood that it depends on the customer and their material well-being. Make sure to education and training for those of its employees who have direct contact with customers. Turning in your company, any, even the smallest customer should feel respect and gratitude for the fact that it is addressed to you. Without regret, to part with those employees who do not know how to behave with customers, they cause damage and ruin the reputation of your company.